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Data Center Customer Operations Technician

EquinixSV18 Silicon Valley

About the role

Job Summary: Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. Responsibilities Queue Management / Reporting · Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times. · Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests. · Ensures adherence to commit times within standard operating procedures. ·…

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