Data Center Operations Coordinator
Role typeOperations
LevelMid level
Posted4 months ago
About the role
Responsibilities Track and manage all break/fix incidents across multiple data centers Monitor ticket queues and ensure SLA compliance for incident response and resolution Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups Maintain accurate records of failed hardware, replacements, RMAs, and repair status Escalate critical outages and recurring infrastructure issues to leadership and engineering teams Schedule and oversee maintenance windows and emergency repair activities Provide daily/weekly operational status reports and incident summaries Ensure all…
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