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Data Center Technician II
Role typeTechnician
LevelMid level
Posted24 days ago
About the role
Key Responsibilities and Essential Job Functions Provide timely resolution and/or escalation of customer issues. Maintain a professional attitude and conduct while in the performance of the data center duties. Deliver proactive updates to customers and teammates as necessary. Immediately address or escalate service impacting events when notified by Flexential monitoring tools. Follow Flexential Support processes and procedures. Execute tape handling procedures for internal and external customers. Perform Customer Service Delivery Audits as requested. Physical device alert review throughout…
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