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Service Delivery Technician I

CyrusOneSterling, VA

About the role

What You Will Do : Customer Service and Ticket Management Monitor the ticketing system (Zendesk), email, telephone, and other designated communication channels for new and open customer requests. Create, acknowledge, update, and complete tickets in accordance with established service-level expectations. Record accurate and detailed information regarding customer requests, work performed, communications, dependencies, and outcomes. Review assigned requests for completeness and seek clarification before beginning work when instructions or authorization are unclear. Provide customers and…

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