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Service Delivery Technician II

CyrusOneSterling, VA

About the role

What You Will Do: Customer Service and Ticket Management Monitor Zendesk, email, and other designated communication channels for new and open customer requests. Acknowledge, update, and resolve assigned tickets within established service-level expectations. Review requests for completeness and obtain additional information when required before beginning work. Maintain accurate and detailed ticket documentation, including troubleshooting steps, actions performed, test results, customer communications, and final resolution. Provide customers with regular updates on outstanding requests and set…

This is a summary. Read the full description and apply on the employer's careers page.

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