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Service Delivery Technician II

CyrusOneSterling, VA

About the role

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests. Essential Functions: Respond to and open tickets for all incoming calls, e-mail and alerts generated from monitoring platform Monitor e-mail queue…

This is a summary. Read the full description and apply on the employer's careers page.

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