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Service Delivery Technician II

CyrusOneWhitney, TX

About the role

What You Will Do Respond to and open tickets for all incoming calls, e-mail and alerts generated from monitoring platform Respond to incoming service requests, alerts, calls, and emails by creating, updating, and managing tickets within the ticketing system. Monitor ticket queues and ensure timely follow-up, resolution, and escalation in accordance with established procedures. Perform Level 1 troubleshooting and support for client incidents, including diagnostics, reboots, hardware replacements, and issue resolution. Escalate complex issues to the appropriate support teams while maintaining…

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