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Service Delivery Technician II

CyrusOneWhitney, TX

About the role

What You Will Do: Respond to and open tickets for all incoming calls, e-mail and alerts generated from monitoring platform Monitor e-mail queue and log all e-mails within the ticketing system Monitor ticket queue and follow-up on open tickets within designated time frame Maintain proper escalation procedures Evaluate Communicate Use independent thinking for resolution for level 1 alerts Escalate issues when appropriate Act as “Smart Hands and Feet” for client requests Perform Level 1 response on Windows servers for non-managed and managed clients Level 1 response consists of initial…

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