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Service Delivery Technician III

CyrusOneSterling, VA

About the role

What You Will Do: Under minimal supervision, the Service Delivery Specialist diagnoses and resolves technical issues in a customer-oriented, team environment. He/she provides smart hands and feet support for the installation, support and architecture of new and existing clients and provides administrative support such as data center access, file restoration and direct server support. Respond to and open tickets for all incoming calls, e-mail and alerts generated from monitoring platform Monitor e-mail queue and log all e-mails within the ticketing system Monitor ticket queue and follow-up on…

This is a summary. Read the full description and apply on the employer's careers page.

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