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Service Delivery Technician (Level 1-3)

CyrusOneSterling, VA; Ashburn, VA

About the role

What You Will Do Serve as a central point of contact for clients — respond to and log all incoming calls, emails, and monitoring platform alerts within the ticketing system Provide smart hands and feet support: rack/unrack equipment, install customer orders including cabinet and cage setup, cross-connects, and cable tests Monitor ticket queues and follow up on open requests within designated timeframes; maintain proper escalation procedures Perform Level 1 troubleshooting on Windows servers including reboots, hardware swaps, and new user setup Assist with supply management: enclosures, cage…

This is a summary. Read the full description and apply on the employer's careers page.

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