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Network Engineer I - OSC 1st shift

QTS Data CentersSuwanee, GA

About the role

RESPONSIBILITIES , other duties may be assigned. Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s) Manage your assigned tickets to ensure SLA compliance and customer satisfaction Deliver customer-focused support through phone calls and ticket-based communications Troubleshoot network port, HSRP and OSPF configuration issues Conduct firewall rule changes and understand prefix and access lists Read and comprehend traceroutes Monitor alerts on alert board…

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